HEARTHANDS SOLUTIONS is a very dynamic consultancy offering a vast range of services bridging[DB1]  the gap between the commercial and public/EU funding ecosystems, from business development and public funding acquisition to custom implementation, training and technology transfer. All services are offered with focus on high quality of results which is what separates us from most consultancies that distance themselves from technical implementations leaving their customers exposed. We are always ready to equally share with its customers or partners all the risks associated with the realisation of any common vision. With 5 experienced consultants employed, we are committed to Free/Libre Open Source Software. Our current activities are focussed on: *Supporting training through innovative methodologies for e&m learning. *Personalised training approaches utilising opinion mining, sentiment analysis, user modeling/profiling and augmented reality technologies. *Informal learning through the creation of dynamic online communities to empower community learning by matching desire to learn with passion to teach. *Promotion of gamification in LLL through the utilisation of serious games for the advancement of key competencies. *Primary and applied research on new and emerging technologies with focus on effective uses in E&T. Research areas comprise Holograms, Augmented Reality, AI chat bots, Learning Motivation Environments, action Based Learning and full tracking of learning activities. *Dissemination through the development and application of the integrated strategic communication process supported by targeted online and offline activities. *Exploitation of project results through the introduction of sustainability requirements in the early stages of design and targeted access to public and commercial opportunities throughout project life. *Quality assurance methodologies and tools focused on targeted quality metrics and best practices/lessons learned programmes. *Coaching on Gamification design methodology and motivational learning, e-Commerce and OSS licensing. In terms of the quality processes implemented, in the majority of our projects, we establish a Continuous Service Improvement (CSI) process as a separate work-package for the identification, planning and execution of improvements on the services delivered to our clients on the following three main directions: -Applicable processes. Processes are evaluated through the internal quality audits and compliance checks as well as through the quality control activities (including reviews and audits). -People. The quality of the teams working for the project is evaluated through the inspections and internal quality audits organised by the Quality Assurance Team. -Tools and infrastructure. Quality of project tools and infrastructure is evaluated through internal quality audits and compliance checks, as well as through the Quality Control activities that reveal the advantages and disadvantages of using specific infrastructure, technologies, and tools. The CSI process applied in our projects coordinates all quality and service level management activities with the objectives to: -identify and prioritise improvements; -discuss with the client and other project stakeholders and obtain consensus; -follow-up the implementation of agreed improvements; -evaluate the success of the implementation and the effectiveness of the changes on the overall service quality. The company is involved in ICT enabled training through the design of tools for facilitating the training infrastructure. The delivery environment is related to the state of play ICT technologies providing efficient paths to address the training needs of every target group. Our tools are designed to be content agnostic but at 27 / 103 Call 2021 Round 1 KA2 KA220-ADU - Cooperation partnerships in adult education Form ID KA220-ADU-A9D373BB Deadline (Brussels Time) 21 May 2021 12:00:00 EN the same time process specific. Thus, these tools support the training delivery process regardless of the actual knowledge domain creating a flexible delivery medium that doesn't require dedicated configuration resources.